Your Hip & Knee Specialist
Privacy Policy

Thaxted Health Limited respects your privacy and is committed to protecting your personal data. This policy explains what we collect when you use https://www.dominicdavenport.com/ ("the site") or otherwise deal with us, why we collect it, how long we keep it, who we share it with and what your rights are.

Version 1, last updated October 20, 2026.

1. Who we are

The data controller is Thaxted Health Limited, a company registered in England and Wales under company number 16273917, whose registered office is at 2 St Mary's Road Tonbridge TN9 2LB.

Questions about this policy or about your personal data should be sent to contact@dominicdavenport.com, or by post to 2 St Mary's Road Tonbridge TN9 2LB.

2. What this policy covers

This policy applies to your use of the site and to personal data you give us by email, telephone, in person or through forms on the site. It does not cover other websites we link to; please read their own privacy policies.

"Personal data" means any information that identifies you or could identify you, directly or indirectly. It does not include data that has been anonymised.

3. Your rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 you have the right to:

  • be informed about how we use your personal data, which is the purpose of this policy;
  • access the personal data we hold about you (a "subject access request");
  • have it corrected if it is inaccurate or incomplete;
  • have it erased in certain circumstances;
  • restrict how we process it in certain circumstances;
  • object to processing based on our legitimate interests, and to direct marketing at any time;
  • withdraw consent at any time where consent is our legal basis;
  • data portability: to receive data you gave us in a structured, machine-readable format where we process it by automated means on the basis of consent or a contract;
  • not be subject to decisions based solely on automated processing that have legal or similarly significant effects on you (we do not make decisions of this kind).

To exercise any of these rights, contact us using the details above. We will respond within one month, and there is normally no charge. We may need to confirm your identity first.

If you are unhappy with how we handle your personal data, please tell us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

4. What we collect, how, and why

We must have a lawful basis for every use of personal data. The table below sets out what we collect, where it comes from, what we use it for and the legal basis we rely on. Where we rely on legitimate interests, our interest is running and improving our business and the site, responding to enquiries and keeping our systems secure, and we have balanced this against your rights.

What we collectHow we collect itWhy we use itLawful basis
Contact details
name, email address, telephone number, company
Entered by you in our contact and enquiry forms, or given to us by email or phoneTo respond to your enquiry and provide our servicesOur legitimate interests
Technical data
IP address, browser type, device, pages visited
Collected automatically by our web server and, if you allow it, analytics cookiesTo keep the site secure and understand how it is usedOur legitimate interests

We only use your personal data for the purposes it was collected for, unless we reasonably consider another purpose compatible with the original one. If we need to use it for an unrelated purpose we will tell you and explain the legal basis.

5. How long we keep it

We keep personal data no longer than we need it for the purpose it was collected, unless the law requires us to keep it longer (for example, accounting records must be kept for six years). Our normal retention periods are:

Type of dataHow long we keep it
Contact detailsUp to 2 years after our last contact
Technical dataServer logs up to 90 days; analytics up to 26 months

Where no fixed period is listed: As long as necessary for the purpose it was collected, then securely deleted.

7. Where your data is stored

We store and process your personal data within the United Kingdom and the European Economic Area (EEA). The EEA has been found by the UK to provide an adequate level of protection, so your data remains protected to UK standards.

We protect your personal data with appropriate technical and organisational measures, including encrypted connections (HTTPS), access limited to people who need it and who are bound by confidentiality, secure and regularly updated systems, and procedures for handling any data breach, including notifying you and the ICO where we are required to.

8. Cookies

The site uses cookies and similar technologies. Strictly necessary cookies are always on; optional cookies (such as analytics and marketing) run only if you allow them, and you can change your choice at any time. Full details, including a list of every cookie, are in our Cookie Policy.

9. Changes to this policy

We may update this policy from time to time. The version and date at the top show when it last changed. Significant changes will be highlighted on the site.

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